Is ServiceM8 Good for Australian Tradies?
ServiceM8 is a program that many Australian tradies use to help them run their business. However, is ServiceM8 a good program that is helpful for Australian tradies, and is it easy to use?
ServiceM8 is a program that helps people who work in various fields, and it is a great program for Australian tradies. It helps those who use it to schedule employees, create invoices, collect payments, send bills to customers, contact customers, book new jobs, create quotes for jobs, and more.
Now that you know a little bit about ServiceM8, you are likely wondering what features they have that will help you run your business and how much it costs to use the program.
Is ServiceM8 a Good Program for Australian Tradies?
ServiceM8 is a great program for Australian tradies to use because it has a ton of features you need in order to run your business and book jobs, both online and over the phone. ServiceM8 is actually one of the best programs for Australian tradies to use, and it has many plans for you to choose from.
ServiceM8 is a cloud-based service that helps you manage employees and various jobs that you have been booked for. It also lets you communicate with customers and create quotes, invoices, and collect payments. (Source)
ServiceM8 was launched in 2010 by Kim Ford, who is still the CEO. More than 10 years later, it is thriving and thousands of people use this service. (Source)
ServiceM8 is rated about 4. stars by customers in the Xero App Store and has highly positive reviews. According to reviews, this service is very easy to use and has many templates that you can also customize. The time clock system that it has is accurate, and the navigation system is accurate. It also allows people to pay quickly, which helps your business make money.
However, this service is not by any means perfect…yet. It doesn’t have an inventory tracking system, which would be very helpful, and it is hard for larger businesses that carry stock for customers. If however this is a problem, ServiceM8 recommends the ServiceGuru Stock Management add-on. It also doesn’t have a commission manager, so you will have to figure out the commission manually if you pay your employees through it. (Source)
ServiceM8 is a great program for Australian tradies, but it has flaws. Luckily, most of these flaws are overshadowed by what it can help people do within their business.
What Does ServiceM8 Help Tradies Do?
ServiceM8 helps tradies do many things. It helps those who use it:
- Create professional quotes on site
- Create invoices on site
- Communicate with customers
- Create and complete PDF forms
- Manage jobs
- Manage staff
- Capture signatures
- Accept card payments
- Record videos
- Take and store photos
- Record notes
ServiceM8 has helped many people increase their business, complete jobs on time, and communicate with customers. According to their research, businesses increase by an average of 30% in three months, which may not seem like much, but it typically takes much longer for businesses to increase by 30%. (Source)
Now that you know about some things that ServiceM8 can help you do, you are likely wondering about the features that this service has that will help you manage and grow your business.
What are Some ServiceM8 Features?
ServiceM8 has many features that are very useful. These features include, but are not limited to:
- Job management
- Job history and search
- Job reports
- Checklists and tasks
- Dispatch map
- Add photos and videos to cloud
- Signature capture
- Integrated navigation
- Technician status
- Scheduling
- Instant dispatch
- Booking time suggestions and confirmations
- SMS booking links
- Easy invoicing
- Create and manage quotes
- Customizable templates for quotes
- Mobile credit card processing
- Auto-pay for recurring jobs
- Apple pay support
- Online invoice payment
- Staff messaging
- Email and text customers
- Staff activity feed
- Revenue reports
- Weekly timesheets
- Click to call customers
- Work remotely
- Record and transcribe calls
- Request customer feedback through email or text
- Recurring jobs and reminders
- Automated customer communication
- Custom job reports
- View service history for repeat customers
- Customer asset portal
- 24/7 online booking system
ServiceM8 has more features that you can use if you use their service, but the ones that are listed above are the most important ones. If you want to know about more of the features that ServiceM8 has, or if you want to know more about the features that are listed above, click here.
Having discussed the features that ServiceM8 has, you are likely wondering if you can use the service on the go.
Does ServiceM8 Have an App?
ServiceM8 has an app that is compatible with Apple phones, but not Android devices. It is free to get on the Apple app store. Unfortunately, they are not currently planning on making the ServiceM8 app compatible with Android devices.
The ServiceM8 app is only available for Apple users because they have optimized it for Apple’s system. The creators and those who maintain the ServiceM8 app consider Apple’s system to be the best and most reliable, and it is one of the most common systems. (Source)
Apple has a variety of devices that the app can be used on, while Android has a smaller number of devices. Those who work at ServiceM8 want it to reach and be used by as many people as possible, and they don’t think that they can provide as good a quality app on multiple platforms as they could if they only focussed on one platform.
ServiceM8 believes Apple as a company heavily focuses on customer experience, and ServiceM8 also wants to focus on customer experience, so they team up with Apple when it comes to their app. ServiceM8 as a company is now an Apple Mobility Partner.
At the moment, ServiceM8 isn’t planning on developing an Android-friendly app, which is unfortunate for Android users who don’t want to purchase an Apple phone just to use it for work purposes.
How Much Does ServiceM8 Cost?
ServiceM8 unfortunately isn’t free. However, there are 4 main plans that you can choose from. Some will work better for your business than others, so be sure to look at each plan carefully before you subscribe to it. If you don’t you will likely waste money because you purchased a plan that had features that were unnecessary for your business.
Luckily for you, you can try ServiceM8 for free with their 14-day trial. Although 14 days doesn’t seem like a long time for a free trial, it is enough time to allow you to learn how to use ServiceM8 and decide if it is the program and plan for you. (Source)
ServiceM8 offers the following plans:
Lite Plan: $9 per month
- Unlimited staff
- Schedule up to 15 new Jobs per month
- Job Management
- Staff Scheduling
- Quoting & Invoicing
- Credit Card Payments
- Online Booking
- Accounting Integrations
- Reporting
Starter Plan: $29 per month
- Unlimited staff
- Schedule up to 50 new Jobs per month
- Job Management
- Staff Scheduling
- Quoting & Invoicing
- Credit Card Payments
- Online Booking
- Accounting Integrations
- Reporting
- Recurring Jobs
- Progress Invoicing
Growing: $79 per month
- Unlimited staff
- Schedule up to 150 new Jobs per month
- Job Management
- Staff Scheduling
- Quoting & Invoicing
- Credit Card Payments
- Online Booking
- Accounting Integrations
- Reporting
- Recurring Jobs
- Progress Invoicing
- Asset Management
- Electronic Forms
- Inbox for company to use
Premium Plan: $149 per month
- Unlimited staff
- Schedule up to 500 new Jobs per month
- Job Management
- Staff Scheduling
- Quoting & Invoicing
- Credit Card Payments
- Online Booking
- Accounting Integrations
- Reporting
- Recurring Jobs
- Progress Invoicing
- Asset Management
- Electronic Forms
- Inbox for company to use
- Job Profitability
- Margin Billing
- Knowledge
ServiceM8 also has a plan that exceeds 500 new jobs per month called the Premium Plus plan. This plan is obviously for very large businesses and varies in price once 1,500 new jobs a month are reached. It does have one feature, Branded SMS, that is not in the Premium plan. Branded SMS allow you to send texts to clients through ServiceM8 with your business name.
When you sign up for ServiceM8, you get unlimited storage on the cloud and you can schedule an unlimited number of employees, which is great as your business grows. You can pay a monthly subscription fee and you are required to agree to their Terms of Service.
ServiceM8 allows you to easily integrate your accounting program, and if you have any issues with ServiceM8, you can get support 24/7.
Should I Use ServiceM8?
If you are an Australian tradie, then you should definitely sign on for ServicM8. It is a great, easy-to-use program that many people have signed up for, and it has many features that will help you run your business with less interruptions. It will also help you expand your business, which will mean you will eventually make more money if you use ServiceM8 properly.
However, whether or not you should use it depends on the industry that you work in. If you work in the following industries or industries that are similar, you should use ServiceM8.
Industries that ServiceM8 Users Regularly Work In:
- Electrical
- Plumbing
- HVAC
- Cleaning
- Locksmith
- Pool service
- Pest control
- Lawn care
- Appliance repair
- Fire Safety
Ultimately, it is up to you whether or not you sign up for ServiceM8, as there are many other similar programs on the market that can also help you run your business, but ServiceM8 is one of the best services, so I recommend it to all Australian tradies.
